on killing a tree Essay - 1240 Words

this blog belongs to me, Pankaj. visit this blog and know me and my way of thinking. samaj the society samaj the society Newer Post Older Post Home Subscribe to: Post Comments (Atom) Monday, April 4, 2011 Posted by Pankaj Bora at 10:18 PM BEHAVIORAL AND POST BEHAVIORAL APPROACH TO POLITICAL SCIENCE Meaning and definition of Behavioural Approach: The behavioural approach to political science mainly emphasizes on scientific, objective and value free study of political phenomenon. This approach stresses upon the use of empirical as well as scientific methods of study political behavior. This approach shifts its emphasis from the study of the state and government to the day-today problems, activities and behaviour of†¦show more content†¦Here, we can derive the answer that though theoretically behavioralism is a much applicable approach but that lakes fruitful application in practice. Post-Behavioural Approach After discussing the Behavioural Approach, we put light on the Post- Behavioural Approach to develop a greater understanding of the prospects of Political Science. The Post-Behaviouural Approach is such an approach which developed after witnessing the loopholes of Behavioral Approach. Considering the popularity in 1940’s, Behavioural Approach has been one of the most important approaches to Political Scienc e. But in 1970’s, there was general dissatisfaction with the achievements of behaviouralist as it failed to solve practical problems of the society and it led to the emergence of the post-Behavioural Approach. The failure of the Behavioural Approach to make any real progress towards the objective of building a scientific political theory compelled the behaviouralists to admit reforms in Behavioural Approach and that result in Post-Behavioural Approach. David Easton, who at one time was a Behaviouralist, criticized it for its limitations in later course. Thus, the Post- Behavioural Approach complains that the Behavioural Approach had not taken into account serious social matters. Post- Behavioural Approach is both a movement and academic tendency. It opposed the efforts of theShow MoreRelatedThe And Chemical Kill Off Bacteria720 Words   |  3 Pagesnatural and chemical kill off bacteria. I’ll be testing different products such as Vinegar, Manuka honey, Ajax, tea tree oil and Dettol Hand Sanitizer. By testing the rate at which these products kill off bacteria I will be able to determine the most effective products and compare the differences between each products efficiency. Vinegar: Vinegar has been efficiently tested in killing bacteria. An experiment done in February 201 found that Vinegar has a large effect on reducing Tuberculosis mycobacteriaRead MoreEssay on Chestnut Blight and American Chestnut Trees1241 Words   |  5 Pagesthose in the timber industry who cannot lumber Asian species of chestnut primarily because of their size. In the 1880s a harmful fungus known as blight, inhabited the United States from imported Japanese chestnut trees. Blight quickly spread, killing chestnuts and chinquapins, which is another species of chestnut that produces 1 nut per bur. In 1904, Chestnut blight appeared infecting trees in New York City and spread at a rate of 20-50 miles per year. By 1906, W.A. Murrill reported that thisRead MoreWild Bees by James K. Baxter1218 Words   |  5 Pagesblack at the crevice / Of a rotten cabbage tree† (lines 5-6). The phrasing â€Å"passionless industry† is metaphor comparing the bees to machines without emotions or feelings. In addition, the rotten cabbage tree symbolizes how the boys see the bee’s worth. The tree is considered unimportant due to its decaying and dying state, and therefore causes the bees to be determined as useless. The rotting tree even foreshadows that bees, too, shall join the tree in its festering state. After the boys determineRead MoreCompare And Contrast The Cask Of Amontillado And A Poison Tree1174 Words   |  5 Pagesand A Poison Tree. Edgar Allen Poe is the author of The Cask Of Amontillado, and William Blake is the poet who wrote A Poison Tree. The authors Poe and Blake use conflict and setting to convey the theme that suppressed anger sometimes induces revenge which can result in explosive violence. The setting in A Cask of Amontillado and in A Poison Tree is used to convey the theme and reveals the chain of suppressed anger, revenge, and violence. In A Poison Tree, the author uses a tree to show the growingRead MoreThe Spread Of The Blight995 Words   |  4 Pagesmigration of the tree species to New England contributed to the development of agriculture of the European chestnut (Castanea sativa) (Russell, 1987). The tree was huge with a mean of 0.9-1.2 meters in diameter and 25-40 meters in height (Hawkins, 2006). Some samples were even larger. Originally, only the Indians that had settled in Northeastern US took advantage of the hardwood beauty and used it for lumbering ventures and edible nuts. In New England, the farmers discovered a better tree than C. sativaRead MoreEvil : Evil And Evil981 Words   |  4 Pageswhat is good. The people that kill others in the War and never end it unless they are successful, having the believe that they are doing the right thing. Where is the good in killing innocent civilians. Definitely there s something wrong in the concept of being a good man having morals in life. If that is true that killing is right, then what s evil we are afraid from to face? Some people believe that evil is the lack of sympathy, having no mercy in the heart, which can lead afterward into murderingRead MoreDaniel Holland . Professor Milford . 1102 . 5/3/17 . Magical1586 Wo rds   |  7 PagesOfelia goes in to the fig tree and how it relates to her Mothers state in her current state in her pregnancy, then I will compare the captain vidals relation to the pale man and how they are similar, next I will compare the mutilation of the captains face and how it ties to the monsters in the movie. And finally I will explain the connection of the mandrake root to the baby. In the movie pans labyrinth, by Guillermo Del Toro, ofielia has to venture in to a fig tree where the giant toad residesRead MoreValmiki1153 Words   |  5 Pagesalso Narada Maharshi sat beneath a tree and was singing Harinama sankeertana. Narada Maharshi told Ratnakara that Robbering that profession. and killing of animals is sinful job and asked him to give up Narada Maharshi told him to ask his Ratnakara thought Narada parents, wife and children as to what profession – Robbery is a sin or not? Maharshi is trying to escape from him by sending him to his parents and tied Narada with a rope to a nearby tree and went to his house. WWW.SUMADHWASEVARead MoreThe Epic of Gilgamesh versus The Book of Mark829 Words   |  4 Pageskills a fig tree, and puts a curse on the fig tree by saying â€Å"May no one ever eat fruit from you again,† (Mark 11:14). This is acting with no impulse because Jesus doesn’t realize what effect killing a cursing a fig tree could have on people. The fig tree is a source of food, and does more good for society than bad. He uses his powers for bad when killing the fig tree when he could have used them for good. For instance, Jesus could have used his powers to make it so that the fig tree is always growingRead MoreNew Zealand Native Plants By Miguel Derraik914 Words   |  4 Pageskahikatea (Dacrycarpus dacrydioides) 4. Figure 4: A large kauri tree (Agathis australis) Angiosperms - a group of flowering vascular plants in which ovules are enclosed in a carpel and seeds are made in fruits 2. There are two types of angiosperms: Monocotyledons and Dicotyledons 2. This is a very diverse group of plants, including the pohutukawa (Metrosideros excelsa) (Figure 5), manuka (Leptospermum scoparium) and the cabbage tree (Cordyline australis). Figure 5: Pohutukawa flowers (Metrosideros

A Look Into Why The Levees Failed During Hurricane Katrina...

A look into why the levees failed during Hurricane Katrina? November 13, 2016 Table of Contents Abstract Page 3 Report Pages 4-7 Conclusion Page 8 Works Cited Page 9-10 Abstract This research project is â€Å"A look into why the levees failed during Hurricane Katrina?† This report includes a brief description of the intensity, size and the destructive impact of Hurricane Katrina. It also states the observations of the levee failures at different sites and areas. There were five levees that are discussed in this report: the 17th Street Canal, London Avenue Canal – North, London Avenue Canal North - across from the breach, London Avenue Canal – South, and outside New Orleans. There are so many myths, opinions, and facts regarding why the levees failed during Hurricane Katrina. Our research is to see if we can find out the facts. Investigators found some structural reasons for the failure of the levees. The I-wall system is the type of floodwall protection system that was used with sheet piling. The coastal erosion that is occurring at such a fast pace and rate is negatively impacting the levee system. The sandy, brittle soil that does not have much strength in the foundation is a determining factor in the erosion. This does not set a strong foundation to act as the base to withhold theShow MoreRelatedNatural And Man Made Disasters1730 Words   |  7 Pagesdisasters that will be discussed are Hurricane Katrina and the Deepwater Horizon oil spill. Additionally, this paper will look into the specifics of what constitutes a natural and man-made disaster. Specifically, this paper will look into each disaster to include the events surrounding them; the risks; and the assessments. Furthermore, this paper will look at some of the details of each disaster and why there was so much devastation. 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The following investigation includes a closer look at disputes in design between the engineering consultants and the fabrication company, as well as an examination of load capacity. In the design, three walkways were intertwined between the second, third, and fourth floors above the hotel’s atrium (LeyendeckerRead MoreImpact Of New Orleans On The Orleans1390 Words   |  6 PagesRobert Mayhue Geography Mr. Sullivan October 5, 2014 Katrina New Orleans as time has progressed has become more susceptible than most cities when it comes to the detrimental power of hurricane force and storm surges. There are two reasons for this. The first is that New Orleans has a very low elevation relative to the surrounding sea level, the second is the lack of Louisiana’s natural defense against storm surges; that is the coastal wetlands and its barrier islands. 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Many citizens were left with questions and the image poetically raised awareness to aspects of post-Katrina recovery that are still being discussed till this day. For the short time it existed as an untampered image on Elysian Fields Avenue, it managedRead MoreThe English Street Artist Banksy1076 Words   |  5 Pagesvandalism in order to empower others through his art. One of his popular pieces, â€Å"Looters†, historically commemorated the third anniversary of Hurricane Katrina in New Orlea ns, boldly criticizing government, media, racism and other significant issues. Many citizens were left with questions and the image poetically raised awareness to aspects of post-Katrina recovery that are still being discussed till this day. For the short time it existed as an untampered image on Elysian Fields Avenue, it managedRead MoreGovernment Interaction after Hurricane Katrina1764 Words   |  7 Pagesor interfere with decisions.† Many accuse the United States’ national government of minimal and slow actions taken after the tragedy of Hurricane Katrina. Others share the blame of this response between local, state, and national governments. This research paper will focus on the government’s interaction after the strike of a furious Hurricane Katrina. Katrina hit New Orleans, Louisiana on August 29th, 2005, but the failure of the government started before this day â€Å"by allowing building and growingRead MoreDisaster Disasters Of The Gulf Of Mexico2711 Words   |  11 Pagesan untold amount of damages and an untold number of lives lost. Each disaster is different from each other and each can leave their own impact on human civilization. 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Customer Knowledge Management

Question: Describe about the Customer Knowledge Management? Answer: Introduction: The report provides a deep insight into the operations management of Starbucks in the United Kingdom. The major component activities of the Company have been identified along with evaluation of performance objectives used by each of the components. The report also highlights upon the critical analysis of the performance management along with recommendations about ways to enhance organizational performances by Starbucks. Company Background: Starbucks Corporation is a global brand and is considered to be one of the leaders in coffee creamer industry in the United Kingdom. It has been focusing on the upper class customer group who value high quality coffee. It maintains a market segment within the specific industry which involves students, adults of middle ages, also loyal customers in all age groups (Starbucks puts a degree on the menu for 135,000 employees, 2014). The Company has been established on the idea that consuming a cup of coffee must be a matter of social experience. With time, besides brewed coffee as well as espresso drinks, Starbucks has added ready-made breakfast sandwiches, coffee merchandise, lunch items, branded beverages, music, films, books, etc (Snyder, 2006). The Company had adopted some key effective strategies in order to five a tough competition to its rivals such as McDonalds, Dunkin Donuts, etc. It has focused upon social responsibility ad campaigns which remind customers of humanitarian as wel l as outreach programs that lead customers to consider not just the premium price of its products but also global costs as well as impacts (Baker, 2004). It also stresses upon the fact that it uses the best beans in the world. There are some key component activities of the Company that establish individual performance objectives to operate sustainably in the competitive environment. These activities of Starbucks have been discussed in detail along with the performance objectives and progress. Transforming its Supply Chain: With the aim of transforming its supply chain and considering rise in operational costs along with declining sales, Starbucks has implemented a three-step strategy for improving performance of supply chain, reducing costs, and preparing for future (Ritson, 2007). The first step was reorganizing its supply chain by separating four functions of planning, sourcing, making and delivering. All manufacturing activities, if in-house activity or contract basis, were assigned to the unit of making functional unit. Activities of transportation, customer service, and distribution are assigned to deliver category. Then the step of cost reduction as well as improvement of efficiencies was practiced (Paryani, 2012). The manufacturing team had developed an efficient model to deliver coffee beans to the processing plants. For sustaining the equivalent momentum to improve as well as to ensure future effective flow of organizational talent, the Company has begun the policy of recruiting top talented p eople. It also planned to provide them with adequate training for enabling their further developments and growth. Performance Objectives: The five performance objectives that have been identified here are QualitySpeedDependabilityFlexibilityCost Quality Assurance Product Recalls: Starbucks is said to place greater importance to safety as well as wellbeing of its customers as well as partners. The quality assurance procedure of the Company is utterly rigorous and that it extends towards the whole supply chain right from coffee, products of dairy, and various other agricultural items to manufactured products like mugs, brewers, and gift items (Taylor, 2008). The Companys commitment towards product safety refers to not only complying with legal legislations as well as operating with complete transparency, but also seeks to conduct the right things for its customers(Chua and Banerjee, 2013). Business partners, shareholders, and environment. The quality experts, coffee buyers and agronomists of Starbucks often travel distances to reach the perfect farm. With every individual product that Starbucks is said to brand, market and sell, or even used in its operations, the Company maintains its commitment towards product quality as well as strives to source all its prod ucts in manner that is socially as well as environmentally responsible (Birge and Linetsky, 2006). Integrating Corporate Social Responsibility: The commitment towards excellent governance, social responsibility and that of ethical practices are the core strategies of the Company to conduct business as well as stay strongly aligned with its drive for creating as well as increasing value of shareholders. It aims at maintaining effective relationship with the stakeholders to gain their feedback upon cases of mutual importance. Starbucks aims at practicing corporate social responsibilities to gain benefits like attracting as well as retaining its partners, achieving customer loyalty, reducing costs of operations, strengthening its supply chain, and also licensing its operations (Keenan and Evans, 2013). The manner by which the corporate social responsibility is managed at the company has been emerging continuously for ensuring all issues have been identified and addressed systematically as well as integrated manner. Starbucks depends upon a dedicated group of CSR whereby daily activities are reported to the senior vice president of the group. Apart from this, it has established a team of three cross functions with responsibilities regarding corporate governance(Marques, 2008). Dependability: The stakeholders of the Company include partners like employees, clients, suppliers, governments, shareholders, environmental groups, community, activists, etc. It aims to engage its stakeholders proactively and all others who may directly impact upon the business decisions (Halper, 2006). By this Starbucks effectively understands various concerns. The Company has been quite effective in delivering its performance in this respect. A meeting was held in 2005 for exploring health as well as wellness issues within the industry of food. It aimed at better understanding the expectations of the stakeholders about nutrition issues, learning how efforts are perceived and forming the basic platform for various undertakings(Halachmi, 2002). The company had even discussed upon playing role of both user of water resources by means of its supply chain as well as operations, and also supporting accessibility of clean water across the world. The Company had held a feedback session for gaining initi al input upon the creation of sustainable buying guidelines for cocoa piloted in finance year 2007 (Beamon and Kotleba, 2006). Flexibility: After several years of travel to various coffee-producing regions across the globe, the Company has been deeply appreciating the care it involved in acquiring the best quality of coffee. The quality experts, coffee buyers and agronomists of Starbucks often travel distances to reach the perfect farm (GAUDIO, 2003). With every individual product that Starbucks is said to brand, market and sell, or even used in its operations, the Company maintains its commitment towards product quality as well as strives to source all its products in manner that is socially as well as environmentally responsible. It is known as sustainable trade. On walking in of every customer, Starbucks considers it to be an opportunity for sharing its knowledge as well as passion of coffee, serving the customers with the best possible quality of beverage, and imparting them with an experience so that a mere customer becomes its loyal customer (Freeburg, 2012). The Company even aims at creating the ultimate experienc e for the customers every time. The Company better understands the customer expectations and what makes them pay at premium. The Company achieves its objective by focusing upon the most essential requisite of quality products and excellent relaxing experience (Beamon and Kotleba, 2006). Cost: For assuring that farmers receive an equivalent share of price that is paid by Starbucks, an economic transparency is required to be included in the coffee contracts including that of with its suppliers who participate in the practices of C.A.F.E. Starbucks aims at achieving such economic transparency (Forgues, 2008). It therefore stipulates that its suppliers should provide authentic payment evidence basically in the form of receipts that indicate payments undertaken at different levels in the coffee supply chain. While the firm is encouraged by recent progress, such institutionalizing of new requirement includes some challenges, like coffee industry lacks standardized approach which permits every party across coffee supply chain to submit payment evidence easily and consistently (Cole, 2008). Starbucks provides various forms of documentation right from the basic receipt of coffee cherries delivered by farmers to the mill for purchasing agreements including several levels in the sup ply chain of coffee industry. Starbucks share common goals with that of Fair Trade movement. It aims at ensuring that farmers get fair and just process for the coffee they generate and also to have an enhanced access to the global markets. Commitment to Health and Wellness: The World Health Organization had introduced a plan in 2004 that calls for attention towards growing epidemic diseases attributed to poor unhealthy diet, lack of obesity and exercise. As per the organization, obesity has been a considerable threat in almost all countries across the globe. With concern over this aspect, Starbucks has made several efforts in implementing numerous measures relating to health as well as wellness of its customers (Billy, 2001). Such measures include expanding its menu offerings for including various options to promote customization, generating nutrition information on food and beverage items, lessening trans-fats within the products, and adopting sustainable holistic approach for promoting health and wellness. Starbucks understands the expectations and demands of its customers. It also understands that fact that customers of the present generation are more absorbed into maintaining health and fitness. They basically prefer fresh and quality products when it comes to food and nutrition (Argenti, 2004). Besides, Starbucks aims at driving efforts meant to provide a wider selection of product preferences to its customers both companywide as well as regional basis. The Company has included several special food items to enhance customer health and wellness such as yoghurt parfaits as well as fresh salads, prepackaged nuts with dried fruits, Frappuccino juice blends, etc. The Company is committed to support its customers to make informed-choices regarding the Company products (Cole, 2008). The Company provides nutritional information along with the products so that its customers are well-informed about the products they are using. Recommendation: From the above study of operations of Starbucks, it may be interpreted that although the Company strives to achieve excellence in its operations, there are areas that it needs to focus upon. The first aspect is lowering of its process (Ritson, 2007). For reaching out to increased number of customers who often avoids attending Starbucks shop for its high-priced products, the Company must think of slightly lowering its prices. This would attract more customers towards its brand with increased market share. On the other hand, if the organizational management does not wish to lower its process, it must initiate offers like buy one get one free or deals that of hourly or weekly discounts. This would gain the Company more customers and increased brand reputation and recognition (PAGELL, 2004). Another aspect that the Company needs to focus is that of international expansion. With a slight reduction in the rate of expansion in the United States, the Company can easily redirect capital saved into efforts of international expansion(Wurgaft, 2003). There are several countries that long for such a brand to be opened. Starbucks must think of strategies to penetrate new markets and capture increased market shares. Another recommendation fact is that the Company must continue with right-sized strategies like that of reducing company support-staff, implementing cost-effective technological approaches, and focusing on sharing best practices throughout every store. With context to involuntary turnover, importantly Schultz must continue to emphasize upon motivating employees and enhancing their morale (Paryani, 2012). The strategy of maintaining effective commitment to its partners has proved to be one of the key success factors and that Starbucks must continue to follow it in the years to come. Conclusion: Thus, from the report suitable conclusion can now be drawn. The manner by which the corporate social responsibility is managed at the company has been emerging continuously for ensuring all issues have been identified and addressed systematically as well as integrated manner. It aims to engage its stakeholders proactively and all others who may directly impact upon the business decisions. By this Starbucks effectively understands various concerns. The Company has been quite effective in delivering its performance in this respect (Sanchez Rodrigues, 2010). With every individual product that Starbucks is said to brand, market and sell, or even used in its operations, the Company maintains its commitment towards product quality as well as strives to source all its products in manner that is socially as well as environmentally responsible. For reaching out to increased number of customers who often avoids attending Starbucks shop for its high-priced products, the Company must think of slightly lowering its prices. This would attract more customers towards its brand with increased market share. References Argenti, P. (2004). Collaborating with Activists: How Starbucks Works With NGOs.California Management Review, 47(1), pp.91-116. Billy, R. (2001). I Love New York, or Starbucks out of Hell's Kitchen.Theater, 31(3), pp.169-177. Chua, A. and Banerjee, S. (2013). Customer knowledge management via social media: the case of Starbucks.Journal of Knowledge Management, 17(2), pp.237-249. Cole, G. (2008). Grande Expectations: a Year in the Life of Starbucks' Stock20081Karen Blumenthal. Grande Expectations: a Year in the Life of Starbucks' Stock . Loughton: Piatkus 2007.Management Decision, 46(4), pp.673-675. Forgues, B. (2008). Clin d'?il Starbucks et la nouvelle conomie gographique.Entreprises et histoire, 53(4), p.115. Freeburg, C. (2012). Teaching Literature and the Bitter Truth about Starbucks.Profession, 2012(1), pp.25-30. GAUDIO, R. (2003). Coffeetalk: Starbucks and the commercialization of casual conversation.Lang. Soc., 32(05). Halachmi, A. (2002). Performance Measurement, Accountability, and Improved Performance.Public Performance Management Review, 25(4), p.370. Halper, A. (2006). Starbucks Wars: Chinese Courts Say No Hitch-Hiking Allowed.The China Quarterly, 188(01), p.1155. Keenan, J. and Evans, A. (2013). I am a Starbucks worker my life no longer belongs to me: the performance of estrangement as a learning tool.Teaching in Higher Education, 19(2), pp.101-112. Marques, J. (2008). Spiritual performance from an organizational perspective: the Starbucks way.Corporate Governance: The international journal of business in society, 8(3), pp.248-257. Paryani, K. (2012). Product quality, service reliability and management of operations at Starbucks.International Journal of Engineering, Science and Technology, 3(7). Ritson, M. (2007). Speedy Starbucks has grown too fast.Strategic Direction, 23(8). Snyder, M. (2006). State of the Profession: The Starbucks Effect.Academe, 92(1), p.70. Starbucks puts a degree on the menu for 135,000 employees. (2014).Hum Res Mgt Intl Digest, 22(6), pp.21-23. Taylor, S. (2008). Starbucks Spreads the Spirit of Giving with CARE.Advertising Society Review, 9(1). Wurgaft, B. (2003). Starbucks and Rootless Cosmopolitanism.Gastronomica, 3(4), pp.71-75. Baker, P. (2004). Aligning Distribution Center Operations to Supply Chain Strategy.The International Journal of Logistics Management, 15(1), pp.111-123. Beamon, B. and Kotleba, S. (2006). Inventory management support systems for emergency humanitarian relief operations in South Sudan.The International Journal of Logistics Management, 17(2), pp.187-212. Birge, J. and Linetsky, V. (2006). Introduction to the special issue on applications of financial engineering in operations, production, services, logistics, and management.Naval Research Logistics, 53(7), pp.601-602. Cole, G. (2008). Grande Expectations: a Year in the Life of Starbucks' Stock20081Karen Blumenthal. Grande Expectations: a Year in the Life of Starbucks' Stock . Loughton: Piatkus 2007.Management Decision, 46(4), pp.673-675. PAGELL, M. (2004). Understanding the factors that enable and inhibit the integration of operations, purchasing and logistics.Journal of Operations Management, 22(5), pp.459-487. Paryani, K. (2012). Product quality, service reliability and management of operations at Starbucks.International Journal of Engineering, Science and Technology, 3(7). Sanchez Rodrigues, V. (2010). Evaluating the causes of uncertainty in logistics operations.The International Journal of Logistics Management, 21(1), pp.45-64.

Total Quality Management 6 Sigma

The recent competition in the banking industry has forced the Emirates Islamic Bank in Dubai to re-engineer its processes in order to stay competitive in the banking world.Advertising We will write a custom research paper sample on Total Quality Management: 6 Sigma specifically for you for only $16.05 $11/page Learn More One of the processes that require re-engineering is the credit card application process which has been signaled out as not being effective as it is supposed to be (Tenat 118). Process re-engineering involves a complete re-structuring of the process in question to make it fast, effective and customer satisfying. Total quality management is a modern management system that attempts to continuously improve all the processes in an organization to meet customer needs (Tenat 127). This paper will discuss the six sigma total quality management method to be applied by the Emirates Islamic Bank in improving its operations. The six sigma method was originally used in the manufacturing industry to improve production processes. These set of practices were designed to completely eliminate the number of defects in the products produced by manufacturing firms. The success of this approach of total quality improvement led to its use in other organizations apart from manufacturing companies (Keller 8). The original objective of the six sigma method is to improve the quality of services and products and at the same time reduce the cost of production. Six sigma can be referred to as a management system or methodology meant to make process results predictable and stable.Advertising Looking for research paper on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The six sigma methodology is supposed to help the organization have a customer focus through consideration of their feedback and input in improving company processes. Six sigma tries to minimize the variations in process es as much as possible through a thorough data analysis of the existing processes (Keller 8). The improvements made to business processes should be rapid and sustainable. Total quality management tries to achieve this objective by creating an environment for a thorough scrutiny of all the processes to find out the various ways of improving them for customer satisfaction (George 19). According to our case, the Emirates Islamic Bank is planning to improve its application processes for various services and products. Since a credit card is a very essential product in the banking industry, all banks have to make sure the application process of this key product meets the customer requirements. How the customer feels determines how successful an organization is. The Emirates Islamic Bank conducted an analysis of its operations and identified some weaknesses in its processes that need improvement. The six sigma process is an appropriate managerial approach to be used to improve the process. The six sigma methodology is normally implemented in six phases (George 19). The process is very strict and aims for perfection in processes and products. The first weakness at the Emirates Islamic Bank is in the company’s turnaround time. It was noted that the bank took too long to respond to customer complains on very fundamental issues like credit cards. The process of defining the problem or area of concern is the first phase of the six sigma process (George 19).Advertising We will write a custom research paper sample on Total Quality Management: 6 Sigma specifically for you for only $16.05 $11/page Learn More The next phase is the collection of key data on the current process and systems in place my measurement. Accurately collected data ensures that process improvement is done based on real facts. In this case, the bank should collect accurate data about the credit card application process. The next phase is data analysis of the collected process data to find the cause and affect relationships. The root cause of the problem is easily identified from data analysis of the collected data. The inputs and outputs are thoroughly analyzed to find out the various causes of delay in credit card application process (Akpolat 42). The fourth phase of the six sigma process is the improvement phase. The information gathered from data analysis is normally used to optimize and improve the current processes to suit customer requirements. Techniques such as mistake proofing and design of experiments are used to improve the current processes. According to our case, one of the causes of the delay in credit card application process is the fact that all the processes are done at the headquarters. The idea of relying on the main office to process all the cards ends up wasting a lot of time because of the many logistics involved (Akpolat 42). The processing of the credit cards at the branch level would reduce the waiting time and hence sati sfy the customer. After process improvement has been done, it is then tested to establish its capability. The final phase in the six sigma process is the control phase. After improving the current process, a control system is put in place to correct any deviations that might occur in the process. The most commonly used control systems are production boards and statistical control processes. Those in charge of the process should continuously monitor it to ensure it meets the set standards and goals. The other weakness identified by the Emirates Islamic Bank was the long duration in the application of various bank services and products (Akpolat 42).Advertising Looking for research paper on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The five steps of the sigma process should be followed to improve the process and solve the problem of delays. The sigma methodology is also used in the design of products and services. The first three phases of definition, measurement and analysis is similar but the last two are a bit different from the normal six sigma process. The design goals are defined inline with customer needs and the overall strategy of the organization. The measurement phase identifies the critical characteristics of the product. At the analysis stage, alternative designs are developed and their capability evaluated. The best design is then chosen from the rest (Akpolat 42). The fourth stage is the design stage where simulations are done on the selected design. The final phase in the design for sigma process is the verification phase where the production process is established and the pilot runs done. In conclusion, the six sigma managerial approach is very useful in improving process and product quality i n an organization. This total quality management technique aims at improving customer service for the general benefit of the organization. The six sigma is a five phase process that eliminates all the defects in processes and products through a systematic problem identification and process improvement. The Emirates Islamic Bank has some weaknesses in its operations that can be effectively improved by the six sigma process. The total quality management system has strict procedures that need to be followed for its benefits to be fully seen. The six sigma process is also used in the product design process to ensure the designed product meet the customer requirements and the organization’s overall strategies. Both manufacturing and service industries are currently using the six sigma methodology to improve their operations. Works Cited Akpolat, Hasan. Six Sigma in Transactional and Service Environments. Gower Publishing Ltd., 2004. Print. George, Michael L. Lean Six Sigma: Combin ing Lean Sigma Quality with Speed. McGraw-Hill Professional, 2002. Print. Keller, Paul A. Six Sigma Demystified. McGraw-Hill Professional, 2010. Print. Tenat, Geof. SPC and TQM in Manufacturing and Services. Gower Publishing Ltd., 2001. Print. This research paper on Total Quality Management: 6 Sigma was written and submitted by user Eileen Obrien to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.